Return & Refund Policy

Return windows Finished jewellery held in stock — 30 days from delivery. Loose diamonds — 14 days from delivery. Bespoke and made-to-order pieces — not returnable. This includes rings made to a specified finger size, engraved items, and any piece built around a stone you selected to your own specification. Because these are made to your requirements they cannot be resold, and the right of withdrawal does not apply to them. Statutory rights If you are a consumer in the EU or UK, you have a statutory right to withdraw from a distance purchase within 14 days. Nothing in this policy reduces that right. The windows above are what we offer, and where they are longer than the statutory minimum, the longer period applies. The security tag Every item ships with a numbered tamper-evident tag attached. You are welcome to examine and try on the piece with the tag in place. Once the tag is removed or broken the item is no longer returnable. Please be certain before you cut it. How to return an item Contact us first — do not ship anything back on your own initiative. We will issue a prepaid, insured, tracked shipping label. We arrange the return because an uninsured parcel containing a diamond is a loss nobody can recover from. A return sent by ordinary post, or by any method we did not arrange, is at your own risk and we cannot refund an item we do not receive. Return shipping costs The cost of the return label is deducted from your refund. This does not apply if the item was faulty, damaged on arrival, or not what you ordered — in those cases we cover the return freight and the original shipping. Inspection Returns are inspected on arrival. For diamonds this includes checking the laser inscription on the girdle against the certificate number, to confirm the stone we receive is the stone we sent. We open and inspect every return on video. If a returned item does not match what was dispatched, we will provide the dispatch and receipt recordings and no refund will be issued. Refunds Once a return passes inspection we refund within 5 business days to the original payment method. Your bank may take a further few days to show it. Deductions We may reduce a refund to reflect any loss in value caused by handling beyond what is needed to examine the item — for example resizing, engraving, scratching or wear. Ordinary examination costs you nothing. Import duties you have already paid to your own customs authority are not refundable by us. You may be able to reclaim them directly from that authority.